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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the very first thing you should do is click the Help button, which is visible on each and every page. A pop-up window will appear. It includes detailed information about all the actions that you can carry out on that particular page. Each popup appears on the same page so that you can quickly get back to your work.

Video Tutorials

We have a huge library of instructional video clips illustrating how to use our Control Panel. They're meant for those of you who want to see how things are being done rather than only reading articles. In this way, everyone can swiftly become familiar with our Control Panel by simply watching our step-by-step instructional video clips.

F.A.Q.

If you can't discover the solution you are looking for, check out our comprehensive FAQ database, which comprises questions asked by actual people and offers real solutions. We constantly "revamp" our FAQ database with new questions & answers in order to encompass all the innovations and new additions to our system.

Ticketing System

If you still can't find the solution you are looking for in the FAQ section either, we have a fantastic team of customer service technicians available 24/7/365 and eager to assist you with any query. Each support ticket you submit will be responded to within 1 hour (the average trouble ticket response time is only 20 mins), so you will not have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 135761

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com


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